Rate Las Vegas







Candlelight Wedding Chapel In Las Vegas
Candlelight Wedding Chapel In Las Vegas and more extensive Las Vegas Wedding information.


  



What Does This All Mean

What Does This All Mean?

by

Paul S. Felix

As of March, 2012

 

It’s been six months since the last ratings review for a number of reasons. I won’t bore you with them. We’ll just say, “Sometimes life gets in the way,” and leave it at that. Regardless, there have been lots of changes in what we’re seeing in the hotel review ratings. As I mentioned in the last review, we’ll no longer see some familiar hotel/casino names. Sahara has closed, leaving my matrix unbalanced. So I’ve dropped two other properties – Hard Rock and G.V.R. from the list as well. Neither property has received much in the way of reviews since inclusion (Hard Rock only 5 reviews in 7 years, for example) and the amount of work needed to track, trace, compute and display all the data I deal with in getting this review ready for display can be reduced if I don’t include these “unproductive” properties.

 

The number of reviews coming in has begun to climb again. This is a good thing, as I was wondering if it were even worth tracing this information. Harsh economic times have put Las Vegas into shadow tourism wise. Yes, the place has survived a great deal of turmoil of various kinds in its checkered history, but this economic crunch is perhaps the worst ever. Remember, gambling didn’t’ exist in Las Vegas until 1931 and the city didn’t start building a reputation as a tourist spot until Southern Nevada Power began supplying electricity in 1937 – two years after the completion of Hoover Dam. So Las Vegas missed out on the Depression, kick starting its economic engine after things were already on the turnaround for the nation as a whole. This economic crunch has proven the biggest financial hurdle ever. It hasn’t been fun, for certain.

 

The increase of numbers here is again allowing us to paint a good picture of how the surviving properties are faring according to people who have actually been there. Without further ado, let’s get on with the review analysis.

 

Legend:

Big Winner

Big Loser

Most Average

Largest score change, up or down

 

There were 69 new reviews in the six months since our last look.

 

RATE: How many visitors since last review? How ‘popular’ are they? Average = 78

 

Winner

 

 

 

 

Average

 

 

 

 

Losers

 

 

1

Flamingo

159

3

 

11

Paris

89

1

 

21

Venetian

66

 

2

Luxor

142

 

 

12

Harrah’s

86

1

 

22

Mandala Bay

65

3

3

Orleans

135

 

 

13

TI1a

83

1

 

23

Circus Circus

62

2

4

Imperial Palace

126

3

 

14

Stratosphere

80

 

 

24

Wynn

62

1

5

Planet Hollywood

110

2

 

15

Tropicana

74

2

 

25

Riviera

52

 

6

MGM Grand

108

2

 

16

Bellagio

73

8

 

26

Caesars

51

6

7

Bally’s

104

4

 

17

NYNY

73

 

 

27

Gold Coast

44

1

8

Golden Nugget

101

2

 

18

Rio

73

3

 

28

LV Hilton

37

2

9

Excalibur

94

2

 

19

Mirage

72

3

 

29

Four Queens

35

1

10

Monte Carlo

91

3

 

20

Fitzgerald’s

67

3

 

30

Palms

31

1

The Flamingo remains the most “popular” stop in town. For some reason “The House that Bugsy Built” stays ahead of the competition no matter what. There was a time a few years ago when Luxor was King of the Hill in this category. That is until some marketing twerp decided to de-Egypt the whole place, ripping out much of the old-world theme, capping off that impressive indoor atrium and generally killing the whole “vibe”. Visitors have not been happy, as displayed by Luxor’s slip to #2. Properties further down the list (I.P., PH, Bally’s – just to name a few) regularly gain reviews at a greater rate than Luxor. Soon they will begin passing it on the lists. Their past glory gave them enough of a pad that they can hold out for some time, but the trend is inexorable. Unless they do something to “fix” the problem the geniuses who stabbed Luxor in the heart will see fruition of their ill-considered meddling when places like Imperial Palace and Excalibur “officially” become more popular tourist draws. That’s kind of sad. The rest of the numbers pretty much speak for themselves. “Better” properties like Bally’s, Bellagio, Caesars, Mandalay Bay, etc. are getting more reviews showing how, at least economically, visitors are feeling a little less strapped and ready to return to their preferred venues.

 

OVERALL: Who’s the best of the best? Average = 7.00

 

Winner

 

 

 

 

Average

 

 

 

 

Losers

 

 

1

Orleans

7.94

 

 

11

Wynn

7.33

-0.07

 

21

TI

6.97

0.03

2

Mandalay Bay

7.80

-0.06

 

12

NYNY

7.32

-0.18

 

22

Tropicana

6.95

-0.07

3

Mirage

7.61

-0.01

 

13

Venetian

7.27

-0.08

 

23

LV Hilton

6.82

0.03

4

MGM Grand

7.52

-0.04

 

14

Fitzgerald’s

7.25

0.13

 

24

Imperial Palace

6.79

-0.05

5

Bellagio

7.43

 

 

15

Gold Coast

7.22

-0.04

 

25

Excalibur

6.78

-0.08

6

Golden Nugget

7.42

0.01

 

16

Monte Carlo

7.18

-0.05

 

26

Luxor

6.64

 

7

Planet Hollywood

7.42

-0.05

 

17

Rio

7.16

-0.15

 

27

Palms

6.56

 

8

Bally’s

7.40

-0.02

 

18

Harrah’s

7.11

 

 

28

Stratosphere

6.25

 

9

Paris

7.40

0.01

 

19

Flamingo

7.05

 

 

29

Riviera

5.92

0.05

10

Four Queens

7.35

0.02

 

20

Caesars

6.97

-0.11

 

30

Circus Circus

5.54

-0.07

Orleans keeps its “Best Kept Secret” award. They perform so well, in so many of the following categories that curiosity alone must draw people there – just to see what it is that makes them such a good choice. The declines outnumber increases, but only by a light margin, and the overall values are well in keeping with past trends we’ve already seen. It is notable, though, that NYNY fell completely off the Winners list. The reason(s) for this are a bit hard to nail down since they had no new reviews. I can only attribute it to the same thing that has occurred before – one or more people posted the same review more than once and when these were weeded out the “correction” gives us what we see. For that reason alone I have to label NYNY’s numbers “skewed” and counsel generally ignoring it until further reviews give a better picture.

 

ROOM: Size, comfort, amenities, quality, etc. Average = 7.21

 

Winner

 

 

 

 

Average

 

 

 

 

Losers

 

 

1

Mandalay Bay

8.83

-0.06

 

11

TI

7.56

 

 

21

Fitzgerald’s

6.74

-0.07

2

Venetian

8.43

-0.08

 

12

Mirage

7.54

-0.21

 

22

Flamingo

6.69

0.04

3

Wynn LV

8.41

-0.04

 

13

Paris

7.49

-0.03

 

23

Harrah’s

6.65

0.02

4

Orleans

8.25

-0.05

 

14

NYNY

7.41

 

 

24

Four Queens

6.54

0.13

5

Bellagio

8.19

 

 

15

LV Hilton

7.40

 

 

25

Excalibur

6.44

-0.07

6

Rio

8.09

0.02

 

16

Bally’s

7.21

 

 

26

Stratosphere

6.41

0.03

7

Palms

7.93

-0.01

 

17

Monte Carlo

7.06

-0.19

 

27

Tropicana

6.20

-0.09

8

Golden Nugget

7.84

-0.04

 

18

Luxor

7.05

 

 

28

Riviera

6.03

-0.09

9

MGM Grand

7.70

0.03

 

19

Caesars

7.03

-0.09

 

29

Circus Circus

5.90

-0.03

10

Planet Hollywood

7.59

0.02

 

20

Gold Coast

6.88

 

 

30

Imperial Palace

5.45

-0.20

People are not happy with their rooms in Las Vegas. Five properties showed no change in score, while sixteen showed declines. That’s a lot of displeased customers. Looking at the numbers, we see the lion’s share of declines were in the pricier properties. Mandalay Bay, Venetian, Wynn, Mirage, Monte Carlo…they’ve apparently been skimping of late and customers are noticing, not liking what they’re getting and speaking about it in no uncertain terms. With the seeming turnaround coming, perhaps these properties will get back to doing what they used to do so well. We’ll see.

 

SERVICE: How were you treated? Average = 6.93

 

Winner

 

 

 

 

Average

 

 

 

 

Losers

 

 

1

Orleans

8.20

0.02

 

11

Planet Hollywood

7.30

0.02

 

21

LV Hilton

6.83

 

2

Mandalay Bay

8.09

-0.07

 

12

Four Queens

7.28

0.16

 

22

Harrah’s

6.74

0.01

3

Rio

7.76

-0.08

 

13

Paris

7.28

 

 

23

Palms

6.70

0.12

4

Wynn LV

7.72

-0.11

 

14

Fitzgerald’s

7.07

 

 

24

Flamingo

6.66

0.02

5

MGM Grand

7.62

0.03

 

15

Monte Carlo

7.07

 

 

25

Luxor

6.61

-0.06

6

Mirage

7.59

-0.06

 

16

Bellagio

7.04

-0.22

 

26

Excalibur

6.44

-0.03

7

Golden Nugget

7.49

-0.15

 

17

Caesars

6.96

0.01

 

27

Stratosphere

6.32

-0.02

8

NYNY

7.41

-0.08

 

18

Bally’s

6.90

-0.10

 

28

Imperial Palace

6.14

0.04

9

Gold Coast

7.34

-0.20

 

19

Tropicana

6.86

-0.12

 

29

Riviera

5.50

-0.01

10

Venetian

7.33

-0.10

 

20

TI

6.84

 

 

30

Circus Circus

5.22

-0.07

As with “Room” more than half the properties posted score declines. And, as with “Room” this seems weighted towards those pricier places. As an area on which to skimp, this is not recommended. People come to Vegas to get pampered. They literally pay for it. Properties that don’t deliver are playing “Russian Roulette” with their reputations and their bottom line. Sahara played that game and lost. Though properties like, say, the top 5 can “afford” some finagle-factor, joints like Circus and Riviera are too close to the razor’s edge of disaster to take these sort or risks. True, one doesn’t expect much from a place like Circus or Excalibur, but there is a bare minimum customers will tolerate.

 

CASINO: Atmosphere, game selection, odds, comps, etc. Average = 6.49

 

Winner

 

 

 

 

Average

 

 

 

 

Losers

 

 

1

Orleans

7.63

 

 

11

LV Hilton

6.62

0.11

 

21

Palms

6.25

-0.09

2

Mandalay Bay

7.55

-0.06

 

12

Golden Nugget

6.60

-0.14

 

22

Venetian

6.21

0.04

3

Wynn LV

7.24

-0.04

 

13

Paris

6.56

0.01

 

23

Fitzgerald’s

6.20

0.12

4

Mirage

7.22

-0.07

 

14

Monte Carlo

6.46

0.01

 

24

Stratosphere

6.18

-0.03

5

MGM Grand

7.15

0.02

 

15

Luxor

6.41

-0.03

 

25

Imperial Palace

6.10

-0.08

6

NYNY

6.93

 

 

16

Planet Hollywood

6.40

-0.19

 

26

Flamingo

6.07

-0.13

7

Bellagio

6.91

0.03

 

17

Caesars

6.39

 

 

27

Excalibur

6.05

-0.07

8

Four Queens

6.88

-0.06

 

18

Tropicana

6.37

 

 

28

TI

6.00

-0.04

9

Gold Coast

6.70

 

 

19

Harrah’s

6.27

 

 

29

Riviera

5.92

0.02

10

Rio

6.64

-0.14

 

20

Bally’s

6.25

-0.16

 

30

Circus Circus

5.22

-0.04

Saying this category is every property’s “bread and butter” is rather like announcing that water is wet. Duh… But it cannot be emphasized enough – any property failing to do their utmost to keep their casino atmosphere as appealing as possible is not only failing their customers, it is failing itself. Specifics of how each place “failed” in this are too legion to address. Changed game rules, tightened comp offers, improperly maintained décor -- it could be any or all, and maybe other things as well. Again we have over half the properties getting slapped by patrons for something “wrong” with the gaming portion of their Vegas experience and telling these properties to “get a clue”. Those who succeeded did so only marginally. The LV Hilton was the only notable exception with a double-digit increase – for no discernible reason other than two visitors in the last six months wanted to give them a “high five”. Okay….

 

VALUE: Was it worth what you paid? Average = 7.00

 

Winner

 

 

 

 

Average

 

 

 

 

Losers

 

 

1

Orleans

8.83

0.05

 

11

MGM Grand

7.34

 

 

21

Luxor

6.87

-0.11

2

Gold Coast

8.11

-0.04

 

12

Planet Hollywood

7.31

-0.06

 

22

Paris

6.84

 

3

Fitzgerald’s

8.00

-0.06

 

13

Monte Carlo

7.27

 

 

23

TI

6.61

-0.11

4

Four Queens

7.85

-0.14

 

14

Tropicana

7.27

0.03

 

24

Venetian

6.45

-0.27

5

Mandalay Bay

7.60

-0.04

 

15

NYNY

7.16

-0.18

 

25

Riviera

6.40

-0.09

6

Bally’s

7.58

0.01

 

16

Imperial Palace

7.14

 

 

26

Palms

6.35

-0.07

7

Golden Nugget

7.51

-0.06

 

17

Harrah’s

7.11

0.04

 

27

Circus Circus

6.33

-0.12

8

Stratosphere

7.40

-0.07

 

18

LV Hilton

7.08

-0.04

 

28

Wynn LV

6.19

-0.04

9

Excalibur

7.35

 

 

19

Flamingo

6.98

0.13

 

29

Bellagio

6.05

 

10

Rio

7.35

-0.02

 

20

Mirage

6.94

 

 

30

Caesars

5.98

-0.04

Along with “Service” and “Casino” this is a “critical” category; one so important to any property that bad performance could threaten their business survival. More failed than passed and the few increases were rather small. Flamingo had the largest gain, perhaps contributing to their popularity and giving us some understanding why they are so popular. Venetian, on the other hand, had the largest loss. Though that only dropped them two places on the chart, it is still indicative of a property that isn’t paying enough attention to the right areas. Venatian’s “Casino” score improved but its “Service” score dropped… as did its “Room” score. Hmmmm… are we seeing a pattern? Not a bad place to gamble (generally) but other things are too expensive and it is losing its “magic” as a place to stay.  Yeah…..

 

LOCATION: Is it close to other attractions you want to experience? Average = 7.36

 

Winner

 

 

 

 

Average

 

 

 

 

Losers

 

 

1

Imperial Palace

9.11

 

 

11

Four Queens

8.20

-0.03

 

21

Wynn LV

7.08

 

2

Bally’s

9.06

-0.03

 

12

Tropicana

8.06

-0.07

 

22

Mandalay Bay

6.93

-0.09

3

Bellagio

8.98

-0.08

 

13

Monte Carlo

8.04

 

 

23

Orleans

6.78

 

4

Flamingo

8.86

0.02

 

14

Venetian

7.95

-0.09

 

24

Luxor

6.25

-0.02

5

Paris

8.85

-0.14

 

15

TI

7.84

 

 

25

LV Hilton

6.18

-0.11

6

Harrah’s

8.80

0.01

 

16

MGM Grand

7.78

0.12

 

26

Rio

5.94

-0.07

7

Mirage

8.77

-0.01

 

17

NYNY

7.68

0.05

 

27

Riviera

5.76

-0.08

8

Planet Hollywood

8.50

 

 

18

Golden Nugget

7.66

0.06

 

28

Palms

5.58

0.03

9

Caesars

8.47

-0.06

 

19

Excalibur

7.62

0.02

 

29

Circus Circus

5.04

-0.01

10

Fitzgerald’s

8.26

-0.01

 

20

Gold Coast

7.09

-0.02

 

30

Stratosphere

4.96

 

Regular readers of this review analysis know I’ve had a long standing love/hate relationship with this category. “Walking distance” is a concept of such variable meaning as to be almost meaningless. To walk, for example, from Tropicana to Paris will take roughly ten minutes, and going from Paris to Caesars another ten minutes. Now, this is not at a casual stroll. This is a concerted effort to make progress. A twenty minute walk from extreme (south) to bare mid-Strip is hefty exercise. Those who insist on staying at a Vegas hotel because it is “close” to some other venue apparently don’t define “close” the same as I do. To illustrate further here I paraphrase a Las Vegas related website (other than this one – for which they shall remain nameless):

Distance from Bellagio to Caesars Palace in a straight line –

The distance from Bellagio to Caesars Palace is 0.34 miles (0.54 kilometers) in a straight line. Walking at a normal rate of 3 miles per hour in a straight line, it would take 7 minutes between the two. Walking a more realistic “street route” takes longer. Las Vegas casinos are huge too – so it depends on what part of each of the two properties one will be walking from/to. One might also get distracted by a number of things along the way, causing further expenditure of time.

Uh, yeah… 1/3 of a mile separating two properties that are literally across the street from each other. And this is as “close” as you can get. For those intrepid adventurers who think that staying at Imperial Palace because it’s “close” to Paris… good luck with that. I hope it’s worth it. Personally, I rent a car and don’t sweat distance. A valet tip is well worth the loss of aggravation.

 

FAMILY: Is the place “kid friendly”? Average = 40.96% said, “Yes.”

 

Winner

 

 

 

 

Average

 

 

 

 

Losers

 

 

1

Excalibur

83.00

-0.90

 

11

Stratosphere

50.00

-0.90

 

21

Caesars

25.50

0.80

2

Circus Circus

82.30

-1.50

 

12

Tropicana

50.00

-0.90

 

22

Planet Hollywood

25.50

0.20

3

Orleans

79.30

-1.60

 

13

Mandalay Bay

49.20

-0.80

 

23

Bellagio

24.70

0.30

4

NYNY

68.50

-1.10

 

14

Mirage

43.10

-0.90

 

24

Golden Nugget

21.80

-0.60

5

MGM Grand

66.70

 

 

15

Venetian

42.40

0.60

 

25

TI

20.50

2.40

6

Luxor

58.50

-0.40

 

16

Paris

36.00

-0.70

 

26

Palms

19.40

-0.40

7

Flamingo

55.30

-0.20

 

17

Bally’s

33.70

-0.70

 

27

Fitzgerald’s

17.90

-1.90

8

Gold Coast

54.50

 

 

18

Rio

32.90

-0.20

 

28

Four Queens

17.10

 

9

Monte Carlo

53.80

-0.20

 

19

Harrah’s

30.20

 

 

29

Imperial Palace

13.50

 

10

LV Hilton

51.40

 

 

20

Riviera

26.90

-1.30

 

30

Wynn LV

12.90

-0.20

What can one say about any idea that Sin City could/should be “kid friendly”? That whole early ‘90’s experiment failed miserably. The few properties that still hold to that marketing niche are doing well enough with it, I suppose. But slowly the inexorable pressure of dollars from those who want to debauch in style is forcing more and more properties to ease away from the “family” dollar. Excalibur and Circus pretty much have that pie sliced up between them. The crumbs that fall to Orleans, NYNY and MGM Grand are just that, crumbs. True, some do put some effort into making the stay of patrons who bring kids more positive, but that’s in the form of daycare so Mom and Dad can put their “big kid” pants on and party while someone else tends the tots. That isn’t “kid friendly” it’s “parent friendly”. There’s a difference.

 

REVISIT: Customer loyalty: Would you go back? Average = 74.14% said, “Yes.”

 

Winner

 

 

 

 

Average

 

 

 

 

Losers

 

 

1

Orleans

89.60

0.10

 

11

Mandalay Bay

80.00

-0.40

 

21

Harrah’s

72.10

-0.80

2

MGM Grand

84.30

-0.50

 

12

Bally’s

79.80

-0.30

 

22

Flamingo

71.70

 

3

Mirage

83.30

 

 

13

Rio

79.50

-3.40

 

23

Venetian

71.20

-0.90

4

Four Queens

82.90

1.30

 

14

Wynn LV

75.80

-2.90

 

24

Palms

71.00

 

5

Golden Nugget

82.20

 

 

15

Bellagio

75.30

-1.40

 

25

Caesars

70.60

0.70

6

Paris

82.00

2.00

 

16

TI

74.70

 

 

26

Luxor

69.70

-0.80

7

Gold Coast

81.80

-2.10

 

17

Fitzgerald’s

74.60

0.40

 

27

Stratosphere

67.50

-0.20

8

Monte Carlo

81.30

0.60

 

18

Planet Hollywood

74.50

-2.30

 

28

LV Hilton

61.90

 

9

LV Hilton

81.10

-0.90

 

19

Tropicana

74.30

-0.40

 

29

Stratosphere

59.60

-2.60

10

NYNY

80.80

-1.30

 

20

Excalibur

73.40

2.20

 

30

Circus Circus

51.60

-2.40

The number of businesses that provide goods or services to a customer one time and one time only are relatively few. Repeat business is the cornerstone of almost any successful business model. Repeat business requires one instill in a customer a sense of confidence and trust (loyalty) that keeps them coming back again and again. Failing that might well be responsible for more business failures even that simple financial mismanagement. Looking at this category we see a number of properties that are having some difficulty maintaining that oh-so-important loyalty. With Vegas, there is no such thing as “too big to fail”. Better places have gone under for less reason. In the last six months, Rio has all but cut their own throat. They were #9 in September. Now they’re #13. If this continues it won’t be long before they’re on life support and the “Casino Death Watch” list. Compare that to Excalibur’s “highest in category” increase and you have to wonder what’s going on at Rio. Whatever it is, patrons don’t like it.

 

TRUST: How reliable is the information given? Average = 63.64

 

Winner

 

 

 

 

Average

 

 

 

 

Losers

 

 

1

Orleans

128.07

-0.10

 

11

Excalibur

73.97

3.29

 

21

Fitzgerald’s

55.39

1.91

2

Flamingo

119.06

0.92

 

12

TI

67.21

0.93

 

22

Wynn LV

52.55

-0.18

3

Luxor

103.60

0.70

 

13

Harrah’s

67.14

3.90

 

23

Venetian

52.17

 

4

MGM Grand

97.38

 

 

14

Mirage

66.32

 

 

24

Gold Coast

41.90

2.04

5

Golden Nugget

89.12

2.07

 

15

NYNY

64.90

1.91

 

25

Caesars

40.92

0.68

6

Bally’s

88.90

4.97

 

16

Rio

63.72

 

 

26

LV Hilton

35.54

0.92

7

Planet Hollywood

87.48

0.72

 

17

Bellagio

60.57

3.02

 

27

Four Queens

35.11

1.01

8

Imperial Palace

85.38

3.06

 

18

Tropicana

60.15

2.17

 

28

Circus Circus

34.85

0.89

9

Monte Carlo

79.82

-0.22

 

19

Mandalay Bay

58.24

0.82

 

29

Riviera

34.52

-0.20

10

Paris

79.05

 

 

20

Stratosphere

58.22

-0.12

 

30

Palms

26.67

 

This category isn’t voted on by tourists. It’s something I cobbled together to give readers an idea of how much trust or veracity to put into all the other ratings data. It’s a sort of compilation or distillation of everything above. A property that sits above the “Average” line is very likely to mirror the impressions derived from not only the numbers game shown here, but also in the written narratives available. The higher the number the more a reader can expect their experience at that property to be positive. Properties below the “Average” line, for any of a number of reasons, have something in the reviews themselves that don’t always tell the whole story… the further down the list one goes the more likely one is to have an experience that is not only unexpected, but unpleasant. I make few outright recommendations to readers who look at this analysis… but one of them is that a lot of thought and care be put into any decision that involves visiting any property below that average line – “caveat emptor” or “buyer beware” is the watchword… in spades.

 

THE MATRIX

Playing all the numbers games above is one good tool when making decisions about where to stay/play in Las Vegas. But there is another perspective which can be just as useful. Any property exceeding the average score in any category is certainly worthy of attention. Each property on the chart below is listed by the number (#) of times they meet or beat the average score in each category. Properties listed with the same # are listed by their Overall (average) score, best to worst. The number is the box shows what above-average position they occupy on that particular category list, while a blank shows that they didn’t make at least average.

 

Name

#

Rate

Overall

Room

Service

Casino

Value

Location

Family

Revisit

Trust

MGM Grand

10

6

3

8

5

4

8

15

5

2

4

Orleans

9

3

1

4

1

1

1

 

3

1

1

NYNY

9

 

7

10

7

6

14

17

4

4

13

Planet Hollywood

8

5

8

12

12

 

12

8

 

17

6

Bally's

8

7

6

17

18

 

5

1

 

10

5

Golden Nugget

8

8

13

9

11

 

10

19

 

12

7

Monte Carlo

8

10

18

 

17

 

15

13

9

11

9

Paris

8

11

10

14

13

14

 

5

 

7

10

Mirage

8

 

4

13

6

5

 

7

15

5

14

Mandalay Bay

7